Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@herhui.com.
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Pre Sale Questions
Is there a Herhui Boutique Shop I can visit?
Herhui Boutique is exclusively based online only.
Can lcancel my order?
lf your order has already processed, we areunable to cancel the order or make any changes.If you place an order and email us straight away, it is not quaranteed that we will be able to cancel oredit your order as it can take 24-48 hours for our Customer Service team to respond to your email.
During peak sale periods, we are unable to make changes or cancellations due to high order volumesand rapid processing times.
Can lchange my order address?
Unfortunately, once you've placed your order it is not possible to amend any details. This includeschanging the delivery option, delivery address or payment methods as our warehouse team will havealready started processing your order
We're really guick at packing your order up which means we can't make any changes once you'veplaced it.
Can l change my billing address?
Unfortunately, we are unable to edit the billing address once an order has been placed. lf youreceived the thanks for your order confirmation page, that means you were able to successfully placeyour order. As long as your shipping address is correct, you will be able to receive your order.
Why is my order stuck in transit?
Unfortunatelv, once an order has been dispatched from our warehouse, we have no control over anvdelays within the postal network. Please know, your order is on its way, and we are doing everythingwe can to ensure it is delivered as quickly as possible.
What should l do if | receive an incorrect or faulty item?
We're sorry to hear you have received an incorrect or faulty item.Please email info@herhui.com with your order number and 2-3 clear photos of the itemso we can solve this as soon as possible.
How long do l have to return an item?
We offer a returns period of 30 days from when the order is placed.
Are your clothes true to size?
Most of our clothes are true to size, however, there are variations every now and then, depending onthe supplier. We always try to specify if something runs a little small or large. On each product, we listthe size of the model and what size she is wearing, along with a recommendation if necessary, e.g. goup one size.